Where the countries stand today – and how long they need to catch up with the EU – in the Digitalisation area

The dashboard shows the current situation and the estimated time needed to reach the EU average if current trends continue. It highlights progress and gaps for each of the six Western Balkan economies on the path to EU-level living standards

Households with internet access

CountryValuePercent% of EUYears to EU
Albania98 Percent104% of EU
Converged
Bosnia & Herzegovina84 Percent89% of EU
6
Kosovo99 Percent105% of EU
Converged
Montenegro84 Percent90% of EU
7
North Macedonia91 Percent96% of EU
3
Serbia89 Percent94% of EU
6

Use of e-government services

CountryValuePercent% of EUYears to EU
Albania68 Percent121% of EU
Converged
Bosnia & Herzegovina22 Percent38% of EU
62
Kosovo28 Percent50% of EU
12
Montenegro26 Percent47% of EU
80
North Macedonia24 Percent42% of EU
Diverging
Serbia46 Percent82% of EU
3

Enterprises with websites

CountryValuePercent% of EUYears to EU
Albania58 Percent72% of EU
14
Bosnia & Herzegovina64 Percent85% of EU
100+
Kosovo40 Percent53% of EU
Diverging
Montenegro85 Percent112% of EU
Converged
North Macedonia52 Percent69% of EU
35
Serbia85 Percent112% of EU
Converged

ICT services exports

CountryValue% of GDP% of EUYears to EU
Albania1 % of GDP18% of EU
Diverging
Bosnia & Herzegovina2 % of GDP34% of EU
100+
Kosovo3 % of GDP59% of EU
6
Montenegro3 % of GDP54% of EU
10
North Macedonia4 % of GDP82% of EU
3
Serbia5 % of GDP91% of EU
5

Value added in ICT

CountryValue% of total value added% of EUYears to EU
Albania3 % of total value added53% of EU
56
Bosnia & Herzegovina6 % of total value added105% of EU
Converged
Kosovo3 % of total value added48% of EU
100+
Montenegro6 % of total value added106% of EU
Converged
North Macedonia6 % of total value added107% of EU
Converged
Serbia10 % of total value added181% of EU
Converged

Employment in ICT

CountryValue% of total employed% of EUYears to EU
Albania2 % of total employed41% of EU
44
Bosnia & Herzegovina3 % of total employed78% of EU
10
Kosovo3 % of total employed77% of EU
Diverging
Montenegro3 % of total employed67% of EU
Diverging
North Macedonia3 % of total employed88% of EU
2
Serbia4 % of total employed112% of EU
Converged